Shipping Charges
Shipping charges are determined based on shipping service, destination address, and weight of your order. Your actual shipping charges will be shown during checkout and will be updated if you change your shipping service, destination address, or cart contents.

Shipping Time
Please refer to the below chart for estimated shipping times via UPS.

UPS Ground 3 - 7 business days Based on location and weight
Next Day Air Saver 1 business day Based on location and weight
UPS 2ND Day Air 2 business day Based on location and weight
UPS 3 Day Select 3 business day Based on location and weight
UPS Standard to Canada 5 - 10 business days Based on location and weight

Shipping Destinations
We ship to any United States, US Territory (including Puerto Rico), We also ship to CANADA as well.

We Only ship to confirmed billing addresses for security reason. (Except for to PO, APO, and FPO addresses)
Please note UPS does not ship to PO, APO, and FPO addresses. You would need to submit a different shipping address for the orders to be processed.
If you have any questions, please e-mail us service@ichibausa.com.

Important Notes
• Standard Shipping to Alaska, Hawaii, or U.S. Territories, addresses may take longer than the estimated shipping times shown above.
• 2nd Day Shipping and Next Day Shipping are not available for orders shipped to Alaska, Hawaii, or U.S. Territories.
• We do not offer weekends delivery.
• Your order may require a signature upon delivery.
• ICHIBA USA do not offer In-Store Pickup orders

Order Verification
All orders are subject to verification and occasionally this verification may delay your order.

Additionally
• Once your order has been verified you will receive an order confirmation email.
• Once your order ships you will receive a separate order shipped email with your tracking information.

Order Cut off Times
Orders placed by 10AM Pacific Time are generally shipped the same business day. For example, place your order with Next-Day Shipping by 10AM on a Thursday to receive your order by Friday. Orders placed after 10AM Pacific Time and orders placed on weekends and holidays will be shipped the following business day. For example, an order placed on a Friday after 10AM will be shipped the following Monday.

Return Policy
ICHIBA USA INC. Can only process returns and refunds for items purchased from www.ichibausa.com

• Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt of merchandise with no exception.
• All Authorized return merchandise must be unused and in its original saleable package.
• For authorized returns: Please print & include the original e-mail order confirmation and form emailed to you, after being authorized, in the return package in order for us to process your request. DOWNLOAD HERE
• No return or exchange on merchandise that shows signs of having been installed, mounted, scratched or defaced will be allowed.
• Returns must be sent freight prepaid and insured by you; original shipping and handling charges are not refundable.
• Exchange item: Buyer is responsible in paying for shipping for exchanging items (Other than defective or damage items).
• 25% restocking fee will be assessed on all authorized returns.
• No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
• Defective or Damaged items can be exchanged; make sure you check the box condition with the driver before signing and accepting the package.

Returning items purchased from Authorized ICHIBA USA Dealers: www.ichibausa.com can not accept returns of items purchased from Authorized ICHIBA dealers. Instead, customer must contact the Authorized ICHIBA Dealer from which you purchased the item to determine the Dealer's return policy (which might be different than www.ichibausa.com